PRIVACY POLICY

1. Introduction

VoiceOnSocial (“we”, “our”, “the Service”) respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect data when you use VoiceOnSocial and when you connect third-party social media accounts.

2. Data Controller

Data Controller:

3. Data We Collect

3.1 Account and Usage Data

• name and email address
• account identifiers
• user settings and preferences
• logs related to system usage

3.2 Social Media Data (via APIs)

When you connect a social media account, we may access:

• public posts and comments
• usernames and public profile identifiers
• page or account identifiers
• timestamps and engagement metadata

We do not access:

• private messages
• personal profiles not owned by the user
• data beyond the permissions explicitly granted

3.3 Content Generated by the User

• draft replies and posts
• user edits and feedback
• test results used for style calibration

4. Purpose of Data Processing

We process data solely for the following purposes:

• providing social media content drafting and management tools
• generating suggested replies and posts based on user input
• enabling user review, approval, and publishing
• auditing and improving consistency of brand communication
• ensuring security, compliance, and service reliability

We do not use data for advertising purposes.

5. Legal Basis for Processing

We process personal data based on:

• user consent
• performance of a contract
• legitimate interest in operating and securing the Service
• compliance with legal obligations

6. Data Retention

• social media content is stored only as long as necessary to provide the Service
• generated drafts and test data are retained until deleted by the user
• media files are removed after publication unless the user opts to store them
• logs are retained for security and audit purposes for a limited time

7. Data Sharing

We do not sell personal data.

Data may be shared only with:

• infrastructure providers (e.g. hosting, storage)
• AI service providers strictly for content generation
• authorities if required by law

All partners are bound by contractual data protection obligations.

8. International Data Transfers

Some data may be processed outside the EU. In such cases, we ensure appropriate safeguards, including standard contractual clauses.

9. User Rights

Users have the right to:

• access their data
• correct inaccurate data
• request deletion
• restrict or object to processing
• withdraw consent at any time
• lodge a complaint with a supervisory authority

Requests can be sent to: [legal@voiceonsocial.com]

10. Security Measures

We implement appropriate technical and organizational measures, including:

• encrypted storage of API credentials
• access controls
• audit logs
• secure communication channels

11. Revoking Social Media Access

Users may revoke access to connected social media accounts:

• via VoiceOnSocial settings
• via the respective social network’s authorization settings

Upon revocation, data access ceases immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of material changes.

13. Contact

For privacy-related questions, contact:

📧 legal@voiceonsocial.com